A project to define what good family help looks like after Covid, commissioned by and co-designed with Becca Dove, Head of Family Support and Complex Families in Camden.
Led by Dr. Silvia Grimaldi of the Service Futures Lab, collaborating with Prof Adam Thorpe from Public Collaboration Lab who facilitated the parnership, Veron Lai who led the unit, Megha Wadhawan, Dr Hena Ali and Henrietta Ross who taught on the unit.
The methods used span service design, co-design, policy, futures, systems, design vision, design justice.
In January to March 2021, during lockdown 3, two service designers guided by the academic team and the Head of Family support worked with parent changemakers to develop a vision of good help in Camden. Service Design and Data Visualisation postgraduate students worked with the service designers, the parent changemakers and a range of stakeholders and experts to define what good family help looks like after Covid, and envision how services will need to adapt to fit the parents' vision.
The project has been used as an exemplar of how people can be involved in co-designing government policy across local and national government departments.
Impact report coming soon.